General conditions of sale

Last updated: 6 November 2026

1) GENERAL INFORMATION – OBJECT OF THE CONTRACT

i) These conditions apply between Blackbay Fishing Tours Ltd, a company registered in Ireland under number 522468, with registered office at Carrowmore, Scarriff, Co. Clare, V94 HXN1, Ireland, VAT number IE1114375RH, e-mail info@blackbay-shop.com (general information) and orders@blackbay-shop.com (orders, returns and complaints), phone +39 342 8015973, as the owner of the web domain www.blackbay-shop.com, hereinafter referred to only as “BLACKBAY”, and any consumer who makes online purchases on the www.blackbay-shop.com site, hereinafter referred to only as “CUSTOMER”.

ii) These conditions govern the contractual relationship within which BLACKBAY sells and the CUSTOMER remotely purchases the products indicated and offered for sale on the site www.blackbay-shop.com. Before submitting the order, the CUSTOMER is asked to read these conditions and to accept them by ticking the box provided at checkout. The conditions in force at the time the order is placed apply to that order.

iii) The contract is concluded exclusively at a distance, through the internet, by the CUSTOMER accessing the website www.blackbay-shop.com and placing a purchase order according to the procedure provided for by the site itself and described below.

iv) The products offered for sale by BLACKBAY consist of products for sport fishing (lures, terminal tackle, rods, clothing and accessories) and gift cards. The images and descriptive contents displayed on the website show the essential characteristics of the products. All prices are indicated in euro (EUR).

v) The photographs illustrating the products may, in some cases, not be perfectly identical to the products themselves (for example in colour shades due to the screen used), without however altering the essential characteristics described.

vi) All products offered for sale by BLACKBAY comply with the specific applicable regulations governing their distribution and use at both the EU and national level.

vii) The availability of the products refers to the stock available at the time the CUSTOMER visits the website and is shown on each product page. The CUSTOMER cannot purchase products indicated as sold out, and the quantity that can be ordered may be limited depending on the stock available.

viii) Some products are shipped directly to the CUSTOMER by a partner supplier of BLACKBAY. Also for these products the contract is concluded with BLACKBAY only, which remains the CUSTOMER’s sole counterparty for payment, delivery, withdrawal, returns and legal guarantee.

2) PRODUCT PRICES – SHIPPING COSTS

i) The prices of the products indicated on the site are expressed in euro and include VAT. VAT is charged at the rate of the EU country of delivery, as provided for by the EU One-Stop-Shop (OSS) scheme; the price including VAT shown on the website is the final price of the product and does not change with the delivery country.

ii) Shipping costs are not included in the product price. They are calculated at checkout on the basis of the delivery country and postcode, the size and weight of the parcel and the delivery service chosen by the CUSTOMER (home delivery or pickup point), and are shown separately before the order is placed and included in the final total. Shipping is free for orders whose product total, after any discounts and excluding gift cards, is equal to or above €120 (or the different threshold indicated on the website at the time of the order). Orders containing only gift cards have no shipping costs.

iii) Prices and shipping costs may change at any time. The price to be paid by the CUSTOMER is the one shown on the site and in the order summary at the time the order is placed; later changes do not apply to orders already placed.

iv) In the event of an obvious error in the price shown (for example a price clearly not corresponding to the value of the product due to a technical or typing error), BLACKBAY will inform the CUSTOMER before shipping and the CUSTOMER may choose to confirm the order at the correct price or cancel it and obtain a full refund of any amount paid.

3) CUSTOMER ACCOUNT – GUEST PURCHASES

i) Registration is not required: the CUSTOMER can purchase as a guest by providing an e-mail address and the delivery details at checkout. To place an order the CUSTOMER must be at least 18 years old.

ii) The CUSTOMER may sign in to the account area at any time using the e-mail address used for the orders: BLACKBAY sends a one-time code to that address, without any password. The account is created at the first sign-in, and previous guest orders placed with the same e-mail address are linked to it. In the account area the CUSTOMER can view the orders and their status, download the order summary, manage addresses, request returns and manage privacy preferences. The CUSTOMER is responsible for keeping access to their e-mail box secure.

iii) BLACKBAY addresses its offer exclusively to consumers, that is natural persons acting for purposes that are outside their trade, business, craft or profession, with delivery to the countries of the European Union listed at checkout.

iv) The CUSTOMER must enter true, accurate and complete data; the e-mail address and the telephone number must belong to the CUSTOMER or to the person delegated to receive the goods, who must have agreed to it. The CUSTOMER is liable towards BLACKBAY for damage caused by entering false or third-party data without authorisation.

4) ORDER AND COMPLETION OF THE PURCHASE – CONCLUSION OF THE CONTRACT

i) To place an order the CUSTOMER adds the chosen products to the cart and follows the checkout procedure, indicating: the e-mail address; the delivery address (and the name of the person delegated to receive the goods, if different from the CUSTOMER) or the pickup point chosen on the map; the delivery service among those offered; the payment method. Any discount code and gift card can be entered at checkout.

ii) Before submitting the order, the CUSTOMER sees a summary with the products, their main characteristics, the quantities, the prices, the shipping costs, any discount, VAT and the total to be paid, and can correct any input errors by going back or changing the data entered. The order is submitted by clicking the button “Order with obligation to pay”, after accepting these conditions and acknowledging the privacy policy.

iii) Submitting the order constitutes a purchase proposal by the CUSTOMER. The contract is concluded when BLACKBAY sends the CUSTOMER the order confirmation e-mail, which is sent once the payment has been successfully completed. The confirmation contains the CUSTOMER’s and the order’s details, the price of the products, the shipping costs, the delivery address or pickup point and the chosen delivery service. The CUSTOMER is asked to check it and to promptly notify BLACKBAY of any error at orders@blackbay-shop.com.

iv) If the payment is not completed, the order is not accepted and the products are released. BLACKBAY may refuse an order, informing the CUSTOMER promptly, in cases such as suspected fraud or false data, an order placed by a non-consumer in breach of point 3) iii), or an obvious price error under point 2) iv). If, exceptionally, a product of a confirmed order turns out to be unavailable (for example due to a stock error), BLACKBAY informs the CUSTOMER and refunds the amount paid for that product, and the shipping costs if the whole order is cancelled, without undue delay and in any case within 14 days.

v) Orders containing products shipped by BLACKBAY and products shipped by a partner supplier are delivered in separate shipments, as indicated in the order confirmation; the CUSTOMER pays the shipping costs only once.

5) PAYMENT

i) The following payment methods are accepted:

• credit, debit and prepaid cards (Visa, Mastercard, American Express) and digital wallets such as Apple Pay and Google Pay, as well as the other payment methods shown at checkout depending on the country and device, processed through the Stripe payment platform;
• PayPal, where offered at checkout;
• BLACKBAY gift cards, also in combination with one of the methods above (see point 9).

ii) The amount of the order is charged at the time the order is placed. Payment data are entered directly on the secure systems of the payment provider: BLACKBAY never receives or stores the data of the CUSTOMER’s cards. The CUSTOMER may also be subject to the terms of the payment provider chosen (for example PayPal or the card issuer).

iii) No fee is charged for the use of any payment method. Payments are made in euro; any currency conversion is carried out by the CUSTOMER’s bank or payment provider under its own conditions.

iv) Refunds are made using the same payment method used for the purchase; the part paid with a gift card is credited back to the same gift card, unless otherwise agreed with the CUSTOMER and in any case without costs for the CUSTOMER.

v) The order summary can be downloaded from the account area.

6) DELIVERY

i) BLACKBAY delivers to the countries of the European Union listed at checkout, through national and international couriers (for example BRT, UPS and InPost). Depending on the destination and the parcel, the CUSTOMER can choose at checkout between home delivery and delivery to a pickup point or parcel locker (for example BRT Fermopoint or InPost Locker).

ii) BLACKBAY hands the products over to the courier within 2 business days from the order confirmation. Products shipped by a partner supplier are dispatched by the supplier within the timeframes indicated on the website or in the order confirmation. When the parcel is dispatched, BLACKBAY sends the CUSTOMER an e-mail with the tracking number. The delivery times indicated at checkout and by the courier are estimates; in any case delivery takes place within 30 days from the conclusion of the contract, unless otherwise agreed.

iii) If BLACKBAY fails to deliver within the agreed time or within 30 days, the CUSTOMER may set an additional reasonable period; if delivery does not take place within that period, the CUSTOMER may terminate the contract and obtain a refund of all amounts paid without undue delay. The CUSTOMER may terminate the contract immediately when the delivery date was essential and had been agreed as such.

iv) The risk of loss of or damage to the products passes to the CUSTOMER only when the CUSTOMER, or a third party indicated by the CUSTOMER other than the courier, takes physical possession of them. For deliveries to a pickup point or locker this happens upon collection.

v) On delivery the CUSTOMER is asked to check that the package shows no signs of damage or tampering; in that case the CUSTOMER should, where possible, accept the parcel “with reservation”, noting it on the courier’s delivery document, and inform BLACKBAY as soon as possible, preferably within 7 days, at orders@blackbay-shop.com, attaching photos if possible. This request serves to facilitate the claim against the courier and does not limit the CUSTOMER’s rights under points 7) and 8).

vi) If a parcel is not collected at the pickup point within the time allowed by the courier, or cannot be delivered because of wrong or incomplete data provided by the CUSTOMER, and is returned to BLACKBAY, BLACKBAY contacts the CUSTOMER to agree on a new shipment, at the CUSTOMER’s cost, or on the refund of the price of the products, from which the costs of the return shipment actually incurred by BLACKBAY may be deducted.

7) RIGHT OF WITHDRAWAL – TERMS AND COSTS OF RETURN

i) The CUSTOMER has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which the CUSTOMER, or a third party indicated by the CUSTOMER other than the courier, takes physical possession of the goods. If the order includes several goods delivered separately, the period expires 14 days after the day on which the CUSTOMER takes physical possession of the last good.

ii) To exercise the right of withdrawal, the CUSTOMER must inform BLACKBAY of the decision to withdraw by an unequivocal statement, in one of the following ways:

• through the return request in the account area (order → “Request a return”, reason “Changed my mind”);
• by e-mail to orders@blackbay-shop.com;
• by post to the address indicated in point 1) i).

The CUSTOMER may use the model withdrawal form in the Annex, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for the CUSTOMER to send the communication before the withdrawal period has expired. BLACKBAY confirms receipt of the withdrawal by e-mail without delay.

iii) The CUSTOMER must send back the goods without undue delay and in any event not later than 14 days from the day on which the withdrawal was communicated, to the return address indicated by BLACKBAY in the return instructions. Products shipped by a partner supplier may have a different return address, which is indicated in the instructions. The deadline is met if the goods are sent back before the period of 14 days has expired.

iv) The CUSTOMER bears the direct cost of returning the goods. It is recommended to use a tracked and insured shipping service and adequate packaging, preferably the original one.

v) If the CUSTOMER withdraws, BLACKBAY reimburses all payments received, including the costs of delivery (with the exception of the supplementary costs resulting from the CUSTOMER’s choice of a type of delivery other than the least expensive standard delivery offered), without undue delay and in any event not later than 14 days from the day on which BLACKBAY is informed of the decision to withdraw. BLACKBAY may withhold the reimbursement until it has received the goods back or until the CUSTOMER has supplied evidence of having sent them back, whichever is the earliest. The reimbursement is made using the same means of payment used for the purchase, as provided for by point 5) iv), and without any fees for the CUSTOMER.

vi) The CUSTOMER is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning (for example lures that have been used for fishing, hooks that have been mounted, clothing that has been worn or washed). In that case BLACKBAY may reduce the reimbursement by an amount corresponding to the diminished value, informing the CUSTOMER of the reasons. The return of the goods without the original packaging or accessories does not exclude the right of withdrawal, but may be taken into account in assessing the diminished value.

vii) BLACKBAY informs the CUSTOMER promptly if the returned package arrives damaged or tampered with, so that the CUSTOMER can take action against the courier chosen by them.

viii) The right of withdrawal does not apply to:

• sealed goods which are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery;
• goods made to the CUSTOMER’s specifications or clearly personalised.

Where a product falls into one of these categories, this is indicated on the product page.

ix) For gift cards, the withdrawal period is 14 days from the purchase, provided that the gift card has not been used, even partially. Withdrawal from the purchase of a gift card can be requested by e-mail to orders@blackbay-shop.com.

8) LEGAL GUARANTEE OF CONFORMITY

i) BLACKBAY is liable towards the CUSTOMER for any lack of conformity of the products which exists at the time of delivery and becomes apparent within 2 years from delivery. The products must, among other things:

• be fit for the purposes for which goods of the same type would normally be used;
• correspond to the description given on the website and possess the qualities and characteristics presented by BLACKBAY;
• possess the qualities and performance features normal in goods of the same type which the CUSTOMER can reasonably expect;
• be delivered with the accessories and instructions which the CUSTOMER can reasonably expect to receive.

ii) Any lack of conformity which becomes apparent within one year from delivery is presumed to have existed at the time of delivery, unless proved otherwise.

iii) In case of lack of conformity, the CUSTOMER should contact BLACKBAY through the return request in the account area (reason “Defective”, “Wrong item received”, “Not as described” or “Damaged in transit”) or by e-mail to orders@blackbay-shop.com, describing the defect and, if possible, attaching photos. BLACKBAY indicates how to return the product, if necessary; the costs of returning the non-conforming product are borne by BLACKBAY.

iv) The CUSTOMER is entitled to have the product brought into conformity, by repair or replacement, free of charge, within a reasonable time and without significant inconvenience. Where repair or replacement is impossible, disproportionate or has not been carried out, or where the lack of conformity is serious, the CUSTOMER is entitled to a proportionate reduction of the price or to the termination of the contract with the refund of the price, including the shipping costs paid. The CUSTOMER may also have additional rights under the law of their country of residence, which this point does not limit.

v) The legal guarantee does not cover defects caused by improper use, normal wear and tear (for example of hooks, baits and soft parts in contact with the teeth of predatory fish) or by modifications made by the CUSTOMER. Any commercial guarantee offered by BLACKBAY or by the manufacturer is in addition to the legal guarantee and does not limit it; its conditions are indicated on the product page.

9) GIFT CARDS

i) BLACKBAY gift cards are available in the amounts indicated on the product page (currently €25, €50, €100 and €250). They are delivered by e-mail, to the CUSTOMER or to the recipient indicated at the time of purchase, on the chosen date, and contain a unique code. They are not shipped and have no shipping costs.

ii) The gift card can be used on www.blackbay-shop.com as a payment method, entering the code at checkout, for all products and for the shipping costs, except for the purchase of other gift cards. It can be used over several orders until the balance runs out; if the order total exceeds the balance, the difference can be paid with another payment method. The remaining balance can be checked from the link in the gift card e-mail.

iii) The gift card is a multi-purpose voucher: VAT is not charged on its purchase but on the products bought with it, at the time of use. It cannot be exchanged for cash, and the remaining balance is not refunded, except where the law provides otherwise and except for the withdrawal under point 7) ix). If products paid with a gift card are refunded, the corresponding amount is credited back to the gift card.

iv) The gift card does not expire. No fees are charged for its issue or use.

v) The CUSTOMER is responsible for keeping the code safe: anyone who knows the code can use it. In case of loss or suspected misuse, the CUSTOMER should contact BLACKBAY promptly: BLACKBAY can block the remaining balance not yet used and, after verifying the purchase, issue a new code for that balance.

10) DISCOUNT CODES AND PROMOTIONS

i) Discount codes and promotions are valid under the conditions indicated when they are offered (for example period of validity, minimum order amount, products included or excluded, single use, combinability with other codes). Discount codes do not apply to gift cards and, unless otherwise indicated, to products shipped by partner suppliers.

ii) The 10% welcome discount reserved for newsletter subscribers is a single-use personal code sent by e-mail after confirming the subscription.

iii) Discount codes cannot be exchanged for cash. If products bought with a discount are returned, the refund corresponds to the price actually paid for them, net of the discount.

11) PRIVACY

i) BLACKBAY processes the CUSTOMER’s personal data as controller, in accordance with Regulation (EU) 2016/679 (GDPR), for the purposes and in the ways described in the privacy policy, which the CUSTOMER is asked to read before placing the order.

12) CUSTOMER SERVICE – COMPLAINTS

i) For information, assistance and complaints the CUSTOMER can contact BLACKBAY at orders@blackbay-shop.com (orders, returns and complaints), at info@blackbay-shop.com or at +39 342 8015973. BLACKBAY replies as soon as possible, normally within 2 business days.

ii) BLACKBAY is not obliged and does not undertake to participate in dispute resolution procedures before an alternative dispute resolution (ADR) entity. For cross-border disputes within the EU, the CUSTOMER can also obtain free assistance from the European Consumer Centre of their country.

13) APPLICABLE LAW AND JURISDICTION

i) These General Conditions of Sale and the contracts concluded under them are governed by Irish law. This choice does not deprive the CUSTOMER of the protection afforded by the mandatory provisions of the law of the country in which the CUSTOMER has their habitual residence.

ii) For any dispute arising from the contract, the CUSTOMER may bring proceedings before the courts of Ireland or before the courts of the place where the CUSTOMER is domiciled; BLACKBAY may bring proceedings against the CUSTOMER only before the courts of the place where the CUSTOMER is domiciled.

14) LANGUAGE – STORAGE OF THE CONTRACT – FINAL PROVISIONS

i) The contract is concluded in English. An Italian translation of these conditions is available on the website; in case of discrepancy the English version prevails, without prejudice to the rule that, in case of doubt, the interpretation most favourable to the CUSTOMER prevails.

ii) BLACKBAY stores the order data, which the CUSTOMER can consult in the account area. These conditions can be saved and printed from this page; a copy is linked from the order confirmation e-mail.

iii) If any provision of these conditions is found to be invalid, the remaining provisions remain in force.

ANNEX – MODEL WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the contract)

To: Blackbay Fishing Tours Ltd, Carrowmore, Scarriff, Co. Clare, V94 HXN1, Ireland – e-mail: orders@blackbay-shop.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Order number: ……………………

Ordered on (*)/received on (*): ……………………

Name of consumer(s): ……………………

Address of consumer(s): ……………………

Signature of consumer(s) (only if this form is notified on paper): ……………………

Date: ……………………

(*) Delete as appropriate.